🔮 Return & Exchange Policy

At Moth to Flame Candles, each product is hand-poured with intention, love, and a touch of magic. While we hope you adore your order, we understand that sometimes things just don’t align.

🕯️ All Sales Are Final

Due to the nature of our handcrafted products and for hygienic reasons, all sales are final. This includes candles, wax melts, room sprays, and all metaphysical goods.

However...

💔 Damaged or Defective Items?

If your order arrives damaged or defective, we want to make it right.

Please email us at hello@mothtoflamecandles.com within 5 days of delivery with the following:

• Your order number

• Clear photos of the damaged item(s) and packaging

• A brief description of the issue

Once reviewed, we’ll offer a replacement or store credit where appropriate.

✨ Wrong Item Received?

Mistakes can happen—if we sent the wrong product, reach out to us and we’ll fix it at no extra cost to you.

📦 Lost or Stolen Packages

Unfortunately, once your package leaves our hands, we’re not responsible for lost or stolen items. We recommend contacting the shipping carrier directly. We’re happy to help provide tracking info or assist in filing a claim.

Note: All returns/exchanges are handled on a case-by-case basis. We’re a small business and strive to treat our customers with care and fairness—thank you for doing the same.

If you have questions, don’t hesitate to email us at hello@mothtoflamecandles.com.

🖤 Thank you for supporting handmade magic.